Customer expectations have changed. People have grown accustomed to getting what they want quickly. They no longer want to wait until business hours to place an order; they don't want to write checks they have to put in the mail, or have to call an office just to check an invoice or request equipment service. They expect convenience, the same one they experience at so many levels in their day-to-day life. If your business is not giving customers that flexibility, ...
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Give Customers 24/7 Access: The Business Value of a Customer Portal
Customer expectations have changed. People have grown accustomed to getting what they want quickly. They no longer want to wait until business hours to place an order; they don't want to write checks they have to put in the mail, or have to call an office just to check an invoice or request equipment service.
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