Advantage Route Blog

Every service call costs your business something, but not every service call is unavoidable. When a customer calls because their propane tank monitor isn't working, their water softener has stopped regenerating, or their coffee brewer has unexpectedly failed, you're not just dispatching a technician. You're spending valuable labor hours, disrupting carefully planned routes, and risking customer satisfaction.

While emergency service calls will always happen from time to ...

Customer expectations have changed.  People have grown accustomed to getting what they want quickly.  They no longer want to wait until business hours to place an order; they don't want to write checks they have to put in the mail, or have to call an office just to check an invoice or request equipment service. They expect convenience, the same one they experience at so many levels in their day-to-day life. If your business is not giving customers that flexibility, ...