Customer expectations have changed. People have grown accustomed to getting what they want quickly. They no longer want to wait until business hours to place an order; they don't want to write checks they have to put in the mail, or have to call an office just to check an invoice or request equipment service. They expect convenience, the same one they experience at so many levels in their day-to-day life. If your business is not giving customers that flexibility, ...
What Is Route Management — and Why Spreadsheets Aren’t Enough Anymore
If your business depends on trucks, drivers, and recurring routes, you’re already managing one of the most complex parts of operations—whether you realize it or not. Many route-based businesses starting out begin by using spreadsheets to plan deliveries, track stops, and manage billing. And at first, that works.
