IT’S A FACT. From marketing to billing, clear customer communication drives your business and helps you maintain better client relationships. 

How would your bottom line improve if you had instant and automated communication with customers that sent them: 

• Past-due balances and billing
• Statements
• Invoice copies
• Upcoming delivery notifications
• Delayed services
• Marketing promotions
• Text messages that you’re arriving soon
• And more.

Customers want to be “in the know”. It will also help to prevent past due and unpaid accounts, provide more opportunities for selling, reduce the calls to your office staff and prevent unnecessary or unsuccessful trips for route drivers.

With Mango Customer Message Center (CMC), you can easily manage multi-channel communication – all from one system. Streamline voice, SMS, fax, and email communication into a seamless process that allows you to reach out to your customers using the channel that they prefer. Some additional features are below.

• Pre-Delivery Calling – Automatically call customers prior to their delivery to inform them their delivery is delayed. Convenient for when snow closes the roads or a driver calls in sick.
• Customized Emails – Customize your emails to create branded statements with logos and links for a more professional look. 
• Automated Messages – Effortlessly schedule messages to go out at any time of the night or day. You can even send invoices to customers on posting – all automatically. 
• Mass Generation of Messages – Send bulk messages to a segment of your customers that meet specific criteria. These mass messages are particularly useful for billing follow-up on past-due balances and other accounting messages. 

You are going to love streamlining your customer communication. Simply create a template and choose the best method of delivery – SMS to your customer’s cell phone, voice call to a customer’s home phone, fax to the business, or email to their inbox. Mango CMC will automatically deliver your message on the scheduled date or at a specific interval. You can even reuse messages or design templates for more efficient communication. 

Frances from Affordable Water said, “Customer Message Center saves a lot of time by not having to personally contact each person. We notify over 100 people each day on our water delivery route and it used to take two-three hours to make all the phone calls. Now, with a couple of clicks they are notified.” 

What are you waiting for? Request a demo today!