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Efficient Data Collection in the Field with Mango Surveys

Mango Surveys facilitates data collection in the field for delivery personnel and survey technicians during equipment servicing or deliveries. It offers a quick and easy solution, allowing you to create customized forms for various purposes, whether it’s a short customer satisfaction survey or a detailed inspection sheet with numerous data fields. This user-friendly tool streamlines the process of data collection on every visit, contributing to a more efficient and organized workflow.

Empowering Data Collection with Mango Surveys

Create Custom Surveys

Tailor form questions to suit your specific business needs, whether for customer feedback or equipment inspections.

Gather Customer Feedback

Capture honest opinions directly on handheld devices, aiding business growth by identifying improvement areas.

Equipment Servicing and Inspection

Utilize Mango Surveys as an on-site inspection form for equipment servicing, enabling efficient data collection by drivers.

Collect Surveys on Handheld Devices

Make surveys a part of the delivery stop process for convenient and timely feedback.

Print Surveys

Print surveys directly from handheld devices via Bluetooth printers, including specific questions on customer invoices.

Paperless Data Storage

Eliminate paperwork by storing all survey and inspection data electronically in RMA within the respective customer accounts.

Effortless Customization with Mango Surveys

Simple Header and Question Selection: Choose a header and question types effortlessly. Option to capture a signature at the survey’s end.

Unlimited Survey Questions: Create as many survey questions as needed. Start with a blank survey or duplicate an existing one for customization.

Versatile Distribution Options: Share a PDF copy with customers via email or print out the survey for convenience.

Simplify your data collection process with Mango Surveys’ user-friendly and customizable features.
DOWNLOAD SPECIFICATION SHEET

How It Works

  1. User-Friendly Interface: Choose a survey header and select question types effortlessly, with options such as yes/no, numeric value, text, list, and star rating.
  2. Customization Features: Tailor surveys to your needs by creating an unlimited number of questions, starting with a blank survey, or duplicating an existing one.
  3. Signature Capture: Enhance survey authenticity by capturing signatures at the end of each survey, adding an extra layer of verification.
  4. Delivery Options: Seamlessly deliver surveys to customers via email in PDF format or print them directly during on-site visits.

The following is the minimum hardware required to run the Mango Surveys ® module:

  • Route Manager Version 7.1.0R2
  • Mango Mobile (Android Only)

Q – Is there a limit to how many surveys I can create?
A – You will be able to create as many surveys as you would like.
Q – Where does it save?
A – You will be able to view each survey under the “Mango Surveys” tab under “Customer Information” in RMA.
Q – Can I customize each survey?
A – Yes! You will start with a blank survey each time. You can also duplicate one of your existing surveys and customize that one as well.
Q – Will I be able to send a copy to the customer?
A – Yes! You can either print out the survey from the handheld via a Bluetooth printer, or you can email a copy

How much does it cost?

  • $395 if you are on RMLite or RMPro
  • $795 if you are on RMAdvanced or RMEnterprise

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