Mango Surveys allows your delivery people and survey technicians to collect data in the field, as they service equipment or make deliveries. Whether you want to create a short customer satisfaction survey, or create an inspection sheet with hundreds of data fields, Mango Surveys makes it fast and easy. This easy-to-use tool will help you create a customized form to collect data on every visit.
Powerful Data Collection Features
Create Custom Surveys – Whether you would like to gather feedback from your customers or whether a driver needs to inspect equipment, you will be able to customize form questions to meet your business needs.
Gather Customer Feedback –Capture customer feedback directly on your handheld computer. Mango Surveys is a great way to get honest opinions from your customers, helping grow your business by identifying which areas need improvement.
Collect Equipment Servicing and Inspection Data – You can also use Mango Surveys as an equipment service or inspection form, enabling your drivers to inspect equipment on-site and replace parts as needed.
Collect Surveys on Handheld Devices – You can also require surveys to be filled during a delivery stop.
Print Surveys – Surveys can be printed directly from your handheld via a Bluetooth printer. You can also specify certain questions to be printed onto the customer’s invoice.
Eliminate paperwork and store data electronically — Your delivery people will be able to fill out inspection sheets on the handheld and all information will be stored in RMA within the customer’s account.
Easy to Use and Customize
Simply choose a header for your survey along with the type of questions that you would like to ask. There is even an option to capture a signature at the end of the survey.
- Create an unlimited number of survey questions
- Start with a blank survey, or duplicate an existing survey to customize
- Send a copy to you customer via email, or print out the
Simply choose the type of questions that you would like to ask. There are various question formats to choose from, and you can customize each question to your needs.
Customize Your Forms With:
- yes/no questions
- numeric values
- text or lists
- star ratings
- and more
Important Data Right at Your Finger Tips
Mango Surveys can be used both as a marketing tool and as a way to track customer equipment such as tanks, filters, and more. You can also use Mango Surveys to create a checklist for your delivery personnel to follow when they are on-site delivering new equipment to a customer or need to inspect one for repairs. Each survey is saved within the customers’ account in Route Manager, and you will be able to view a PDF copy of each survey.
How It Works
Mango Surveys is easy to use! Simply choose a header for your survey along with the type of questions that you would like to ask. There are various question formats to choose from. These include: yes/no, numeric value, text, list, and star rating. There is even an option to capture a signature at the end of the survey.
The following is the minimum hardware required to run the Mango Surveys ® module:
- Route Manager Version 7.1.0R2
- Mango Mobile (Android Only)
- Is there a limit to how many surveys I can create?
- You will be able to create as many surveys as you would like.
- Where does it save?
- You will be able to view each survey under the “Mango Surveys” tab under “Customer Information” in RMA.
- Can I customize each survey?
- Yes! You will start with a blank survey each time. You can also duplicate one of your existing surveys and customize that one as well.
- Will I be able to send a copy to the customer?
- Yes! You can either print out the survey from the handheld via a Bluetooth printer, or you can email a copy.
How much does it cost?
- $395 if you are on RMPro
- $795 if you are on RMAdvanced