Customer expectations have changed. People have grown accustomed to getting what they want quickly. They no longer want to wait until business hours to place an order; they don't want to write checks they have to put in the mail, or have to call an office just to check an invoice or request equipment service. They expect convenience, the same one they experience at so many levels in their day-to-day life. If your business is not giving customers that flexibility, ...
How Propane Route Technology Keeps Customers Supplied in Winter Storms
Winter weather can test even the best-laid operational plans — but the right technology keeps propane operations running strong. As we witnessed in this last week of January, a massive winter storm — dubbed Winter Storm Fern — battered much of the United States with snow, ice, and frigid temperatures, leaving more than 1 million customers without power and canceling roughly 11,000 flights as it moved across 20+ states. Drivers in the path of the storm faced treacherous roads and extremely cold...
