Company
CUSTOMER
LA Waters LLCCLIENT SINCE:
2021
CORE INDUSTRY
Water Distribution
DELIVERY REGION
Southern Louisiana Area
TOTAL USERS
ON SYSTEM
1000
SOFTWARE
• RMA Version 8.2.0b 6860 / 8.2.0.6678
SOFTWARE ADD - ONS
• Route Dispatch Manager
• Mango Web
• Mango Mobile
• Mango Mapping Gold
As a high-quality water delivery service in New Orleans, LA Waters is dedicated to providing residential and commercial customers with great-tasting water and exceptional customer service. The business is built on a foundation of prompt and reliable service, with trained drivers delivering right to the customer's doorstep to ensure a smooth and hassle-free experience.
Today, the company has 2 trucks and over 1,000 unique customers. Two percent of them have multiple stops with one customer serving 400 sub accounts. There are 20 Day Labels and 2 most used Routes.
YOU’RE ONE CLICK AWAY FROM UNLOCKING YOUR POTENTIAL
The Challenge
Before becoming an Advantage Customer, LA Waters was faced with the challenge of finding a reliable operational system to support its growth. The founders, facing a decisions on how to better serve their customers and improve route management, recognized the need for a solution that would set the business up for long-term success.
LA Waters Operations Manager, Peggy Mendoza, stated "I started LA Waters 3 ½ years ago- so we were looking for a system that would be good for our company. We have a couple of water company execs from other companies on my advisory board and this system came highly recommended." By leveraging the expertise of their advisory board, the company was able to confidently select a system that not only met their immediate needs but was also endorsed by industry veterans.
The Solution
To resolve these issues, LA Waters turned to Advantage Route. LA Waters, burdened by manual processes and inefficient routing, was searching for a resolution and they found it with ARI. They tried various patchwork solutions, but the core issue remained: a lack of real-time visibility and dynamic planning capabilities. By implementing Advantage Route's custom-built routing and tracking system, LA Waters gained the ability to automatically optimize delivery routes, account for live traffic data, and provide customers with accurate ETAs. Within months, the company saw a drastic difference in their operations and has been satisfied ever since.
These areas received the largest positive impact by implementing Advantage Route's software and best practices in distribution and service management:
1- Truck Routing:
ARI's routing software promises to revolutionize a company's delivery operations by optimizing truck paths with unprecedented efficiency. By leveraging real-time data on traffic, weather conditions, and customer locations, the software can dynamically calculate the most efficient routes, minimizing travel time and fuel consumption. This technology moves beyond static, pre-planned routes, allowing drivers to adapt to unforeseen delays and ensure timely deliveries. The result is a significant reduction in operational costs and create a dramatic improvement in customer satisfaction due to more reliable and punctual service.
2- Inventory Management: The new inventory management software significantly improves this company's operational efficiency by providing a real-time, comprehensive view of stock levels. By integrating with sales and supply chain data, the system can automatically track incoming and outgoing products, preventing both stockouts and overstocking. This predictive capability allows the company to make more informed purchasing decisions, reducing wasted capital and storage costs. Furthermore, the software can streamline the entire inventory process, from automated reordering to accurate fulfillment, ensuring that products are always available to meet customer demand while minimizing unnecessary overhead.
3- Invoicing:
The new invoicing software streamlines the billing process by automating the creation and delivery of professional invoices. By pulling data directly from sales and project management systems, the software can automatically generate accurate invoices, eliminating manual data entry and reducing the risk of human error. This automation not only speeds up the time it takes to send out bills but also makes it easier to track payment status in real-time. With features like automated payment reminders and secure online payment portals, the software can significantly shorten the accounts receivable cycle, improving a company's cash flow and freeing up valuable time for the finance team.
The Result :
Implementing Advantage Route
After working with Advantage Route to solve their business challenges, LA Waters is thoroughly satisfied. The company has reliable route accounting and inventory operational systems and real time automation to give visibility to the entire team to perform at a higher level.
The support team at Advantage Route Incorporated has been able to transition LA Waters through any of their challenges with ease, which has made daily operations more efficient and stress-free.
I feel that this system is robust and accomplished what we needed for accounting, inventory and routing. It is not without its glitches sometimes, but it is a strong system!" Peggy Mendoza, Operations Manager
