Mango Live gives you a real-time overview of exactly what is happening on your routes, and makes sales data available in RMA within a few seconds after the transaction occurs. Have more control over your operations and improve office efficiency by instantly sending sales data from handhelds, directly to the office.
Mango Live allows your delivery people to make a sale at a customer site and immediately have the data available to the team in the office. The system uses GPRS transfer methods from your driver’s smart phone in the field to transfer data to-and-from the desktop.
Instantly send sales data from the field, to the office – Real time data transfer gives you an instant backup of all invoices, signatures, receipts, and more. Sales data is available within a few seconds after the transaction occurs. This will allow your office personnel to field calls, reprint receipt copies, and receive any data that is stored on any of your handhelds in the field.
View truck locations in real-time – Track your drivers’ locations to see which stops have been completed, skipped, or still need to be serviced. This also allows you to dispatch your driver to other service calls nearby.
Quickly add additional stops to an active route – As you take an order in the office, you have the ability to choose a route and send the order immediately to the driver’s handheld remotely. They then have the option to accept or decline the order, as well as specify a reason why they are unable to service the customer.
Keep inventory up-to-date – With real-time sales data being transferred to the office, your office staff will know exactly how much inventory is remaining in the warehouse.
Sales data at your fingertips – The system will transmit orders to the driver directly, and drivers can then download delivery orders and notes. Drivers can also upload completed invoices directly into RMA while out on route.
How It Works
Once you have set up the Advanced Communications module, using the Mango Live feature is simple. The system uses GPRS transfer methods from your driver’s smart phone in the field to transfer data to-and-from the desktop. This allows the driver to instantly download delivery orders and notes as well as upload completed invoices while out on route. The system will transmit orders to the driver directly.
As you take an order, you have the option of choosing a route and sending the order immediately to the driver’s handheld remotely. The delivery person can acknowledge and accept the order or give a reason why they are unable to service the customer.
There are two main benefits to Mango Live The first is that sales data is available a few seconds after the transaction occurs. This will allow your call center personnel to field calls, reprint receipt copies, etc.
The second benefit is location information is transmitted along with the transaction so you will know where your delivery person is – thus helping you dispatch him to another call, etc. All of this is based on the delivery person having a PDA (handheld) that is equipped with cellular data capabilities. You must also have an internet connection.