From time-to-time, your online accounting program may not be available to you. While this is rare, it can happen and when it does, it will interfere with the RMA data sync. Since this occurs behind the scenes, you may not recognize the real issue. This article will help you by pointing out the symptoms and where you can go to determine if your QBOnline is indeed down and causing this issues.
What to do?If you suspect there is an issue, open a web browser and go to this web page:
https://downdetector.com/status/quickbooks-intuit/
It will display a screen like the one below. When you see a huge spike like the one at the far right of the chart below, you know there may be a problem. If you cannot connect to the Internet, then it could be your local carrier is down or something has happened with your router or internal hardware. If you cannot connect to the internet, you are dead in the water until you can sort the problem.
Cause
It may be best if you reach out to QB Online in regards to these issues.
Resolution
There is not much you can do when this happens. Try back in another 15 minutes or so and see if it comes back on line. Normally, unless there is planned maintenance, the outage time should be short. You may want to try to go to the QB Online home page, too. Often this is not helpful as the outages are so short that they may not post anything. Generally, your only option is to wait.
More Information
Jump on to Google and see if there is any additional information.