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Unable to Login to Route Manager - Users Stuck V8

Overview

Unable to login to route manager due to max amount of users inside, however those users are "stuck" and need to be booted out. 

 

Cause

Computer shutdown unexpectedly, power outage, etc. 

 

Resolution

  1. Login to route Manager using your own username. For the password enter ARS-RM2000.
  2. It will then prompt another screen where you will enter your standard Route Manager password. 
  3. Once this is entered, you will then enter the Users Currently Logged In screen. You can then boot out users as needed by selecting their name and the trash can button.
  4. Once complete, you can exit out of this screen and you should now be able to log into Route Manager.

 

More Information

This will only work if the user you are logging in under is marked as a Master User on their employee setup in Route Manager.