Overview
When using an RDP session to access your RMA there may be some instances with getting a black screen and not being able to log in or out.
Symptoms
RDP session in blacked out and unable to sign in or out
Cause
This is caused by something in Windows not fully shutting down when logging off RMA. We are still working on identifying the exact cause so we can prevent it in the future.
Resolution
1 ) If you get the black out screen use your keyboard and hold CTRL+ALT+END
2) This screen will appear and continue to sign yourself off
3) Try to log back into your RDP session to access your RMA then check to see if you are still logged in
4) if you are still logged in then have someone who log you off of RMA
TOOLS> ADMIN>USERS CURRENTLY LOGGED IN>HIGHLIGHT USER> HIT TRASH CAN ICON
4) Have the user try to log back in.