QuickBooks error for Admin Required on AWS Windows Server 2022+

Overview

This article outlines the process for uninstalling/reinstalling QuickBooks Desktop on Cloud Server 2022 +. The original issue may come from QuickBooks not being installed on the server properly.

Process

1. Get Admin user & password from customer, use this as you complete the process. Customer will need to be out of QB and the server during this process. Note: confirm when they will be out and exclusive access to the server is available.
2. Sign into QB, Go to Help>About and screenshot the customers license info and version.
3. Make a backup of QB File on the server, near Intuit folder with Company Files.
4. Sign out of QB.
5. Uninstall QB completely from server.
6. Restart Server (admin cmd prompt: shutdown /r /t 0).
7. Go to https://downloads.quickbooks.com/app/qbdt/products to download the version you need.
8. Open the Control Panel on the server.
9. Open “Install Application on Remote Desktop Server” wizard.
10. Select “Next” when prompted to input a CDROM or Floppy Disk. Use the browse to find the installer. Run through the installer within the wizard.
11. Add the QB license info to completely finish the install.
12. When prompted to use Custom or Express settings, select “Custom”
13. Make sure to select “I’ll be using QB Desktop on this computer.”
14. Once the install finishes QB will open and ask that you restore the backup copy and sign in with the admin credentials.
15. Restart Server (admin cmd prompt: shutdown /r /t 0).
16. Each user should follow the steps to log in/open that same QB file in the cloud and confirm they can get in and pull open the file ok.
17. Add the Intuit Folder with the backup, and all the QB install files to the Mango Backup.