Mango Web Notifications Emails V8

Introduction

The purpose of this article is to guide users on what data fields are available within each automated Mango Web Notification Email. this will allow users to make changes to the default format as needed. Regular CMC tags/fields are not available for use in our Mango Web Email notifications, as it is a different process. If you need an additional field that is not available below please contact our support team at support@advantagers.com

Setup

All Templates

The following tags are available for all the templates.

Tag	Description
[date]	Today’s date
[company_name]	The company’s business name
[company_branch] [company_branch_code]	The branch code the company belongs to
[company_branch_name]	The branch name the company belongs to
[company_branch_description]	The branch description the company belongs to
[company_street]	The company’s street address part
[company_city]	The company’s city address part
[company_state]	The company’s state address part
[company_zip]	The company’s ZIP code address part
[company_email]	The company’s email address
[company_phone]	The company’s phone number
[company_url]	The company’s site URL

Customer

The following tags are available for the templates that support customer tags

Tag	Description
[account]	Customer account number
[cust_id]	Customer account number
[bill_cust_name]	Customer’s billing name
[bill_cust_street]	Customer’s billing street address part
[bill_cust_city]	Customer’s billing city address part
[bill_cust_st]	Customer’s billing state address part
[bill_cust_zip]	Customer’s billing ZIP code address part
[bill_cust_phone]	Customer’s billing phone number
[bill_cust_cell]	Customer’s billing mobile number
[bill_cust_email]	Customer’s billing email address
[bill_cust_contact]	Customer’s billing contact name

Delivery Location

The following tags are available for the templates that support delivery location tags

Tag	Description
[del_cust_name]	Customer’s delivery name
[del_cust_street]	Customer’s delivery street address part
[del_cust_city]	Customer’s delivery city address part
[del_cust_st]	Customer’s delivery state address part
[del_cust_zip]	Customer’s delivery ZIP code address part
[del_cust_phone]	Customer’s delivery phone number
[del_cust_phone]	Customer’s delivery mobile number
[del_cust_email]	Customer’s delivery email address
[del_cust_contact]	Customer’s delivery contact name

Prospect

The following tags are available for the templates that support prospect tags

Tag	Description
[prsp_id]	Prospect tracking/reference number
[prsp_name]	Prospect name
[prsp_street]	Prospect’s street address part
[prsp_city]	Prospect’s city address part
[prsp_state]	Prospect’s state address part
[prsp_zip]	Prospect’s ZIP code address part
[prsp_contact]	Prospect’s contact name
[prsp_phone]	Prospect’s phone number
[prsp_email]	Prospect’s email address
[prsp_comment]	Comment on account
[prsp_contact2]	Prospect’s secondary contact
[prsp_phone2]	Prospect’s secondary phone number
[prsp_email2]	Prospect’s secondary email address
[prsp_comment2]	Secondary comment on account
[prsp_contact3]	Prospect’s tertiary contact
[prsp_phone3]	Prospect’s tertiary phone number
[prsp_email3]	Prospect’s tertiary email address
[prsp_comment3]	Tertiary comment on account

Employee

The following tags are available for the templates that support employee tags

Tag	Description
[emp_id]	The employee Id
[emp_inital]	The employee initials
[mfsuser]	The employee MFS username
[emp_email]	The employee email
[mfsname]	The employee MFS display name

Emergency Order

Template: emergency_order_notification.html
Additional Tags: Customer, Delivery Location

Tag	Description
[total]	The order total
[balance]	The hold service balance on the customer
[payment]	The amount paid on the order
[ticket_no]	The delivery order ticket number

Update Email

Template: update_email.html
Additional Tags: Customer

Tag	Description
[new_email]	The customers updated email address

Change Password

Template: change_password.html
Additional Tags: Customer

Tag	Description
[del_cust_name]	The customer who requested the password change

Skip/Unskip Delivery

Skip delivery template: skip_delivery.html
Unskip delivery template: enable_delivery.html
Additional Tags: Customer, Delivery Location

Tag	Description
[delivery_date]	The delivery date of the order that was skipped/restored

Customer Sign up

New customer signup template: sign_up.html
Existing customer account activation template: sign_up_existing.html
Additional Tags: Customer, Delivery Location

Tag	Description
[username]	The Mango Web username for the new customer
[initial_order]	Inserts an HTML table containing the customers initial order made during sign up

Activate Account

Template: sign_up.html
Additional Tags: Customer

Tag	Description
[username]	The Mango Web username an existing customer used to activate their Mango Web account

Credit Card Vault Add, Credit Card Vault Remove, Credit Card Update

Template: credit_card_updated.html
Additional Tags: Customer

Tag	Description
[card_desc]	A brief description of the card that was vaulted
[bill_time]	Description for the auto pay status set on the card: OneTime, Monthly, ByGroup, AfterDelivery
[add_sms]	SMS tag to signify adding a new card. Prints “X” for vault card, otherwise prints empty “ ”.
[remove_sms]	SMS tag to signify deleting a card. Prints “X” for removing card, otherwise prints empty “ ”.
[primary_sms]	SMS tag to signify the card is being set to primary. Prints “X” if card is set to primary.
[autopay_sms]	SMS tag to signify the card is being set to auto pay. Prints “X” if card is set to auto pay.
[add_html_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide Adding Card html element from the email template.
[remove_html_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide Remove Card html element from the email template.
[primary_html_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide primary card information html element from the email template.
[autopay_html_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide auto information html element from the email template.

Find Username

Template: find_username.html
Additional Tags: Customer

Tag	Description
[username]	The username found for the requested email address

Find Username

Template: forgot_password.html
Additional Tags: Customer

Tag	Description
[reset_url]	The password reset URL for the customer to click on

Find Username

Template: forgot_employee_password.html
Additional Tags: Employee

Tag	Description
[reset_url]	The password reset URL for the customer to click on

Receive Payment

Template: make_payment.html
Additional Tags: Customer

Tag	Description
[amount]	The payment amount
[pay_date]	The payment transaction date
[transaction_type]	The payment type (Cash, Check, Credit Card, etc.)

Send Message (Contact Us)

Template: send_message.html
Additional Tags: Customer

Tag	Description
[from_name]	The from address
[stop_name]	The stop name
[stop_number]	The stop number
[subject]	The email subject
[message]	The email message

Delivery Order

Sign up template: submit_new_order.html
New order template: submit_order.html
Edit order template: edit_delivery.html
Additional Tags: Customer, Delivery Location

Tag	Description
[ticket_no]	The delivery order ticket number
[delivery_notes]	The delivery notes on the order
[recurring_notes]	The site instructions on the customer’s account
[delivery_date]	The delivery date for the order. Prints To Be Determined if order is unscheduled.
[product_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide the product shopping cart html element if no products were on the order.
[prod_id]	The product code column for shopping cart table
[prod_desc]	The product description column for shopping cart table
[prod_qty]	The product quantity column for shopping cart table
[prod_price]	The product price column for shopping cart table
[prod_total]	The product total column for shopping cart table
[mfs_install_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide the onsite install shopping cart html element if no onsite installs were on the order.
[mfs_install_desc] [install_desc]	The onsite install description column for shopping cart table
[mfs_install_freq] [install_freq]	The onsite install frequency column for shopping cart table
[mfs_install_date] [install_date]	The onsite install date column for shopping cart table
[mfs_install_rate] [install_rate]	The onsite install rate column for shopping cart table
[install_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide the equipment install shopping cart html element if no equipment installs were on the order.
[install_type] [equipment_desc] [equip_desc]	The equipment installs type code column for shopping cart table
[install_quantity] [equipment_qty] [equip_qty]	The equipment installs quantity column for shopping cart table
[install_frequency]	The equipment installs frequency column for shopping cart table
[install_period_rate] [equipment_price] [equip_price]	The equipment installs rate column for shopping cart table
[equip_total]	The equipment installs total rate column
[exchange_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide the equipment exchange shopping cart html element if no equipment exchanges were on the order.
[exchange_serial]	The equipment serial number column for shopping cart table
[exchange_type]	The equipment type code column for shopping cart table
[exchange_frequency]	The equipment frequency column for shopping cart table
[exchange_period_rate]	The equipment period rate column for shopping cart table
[service_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide the equipment service shopping cart html element if no equipment services were on the order.
[service_serial]	The equipment serial number column for shopping cart table
[service_code]	The service code column for shopping cart table
[repair_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide the equipment repair shopping cart html element if no equipment repairs were on the order.
[repair_serial]	The equipment serial number column for shopping cart table
[repair_code]	The fault code column for shopping cart table
[pickup_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide the equipment pickup shopping cart html element if no equipment pickups were on the order.
[pickup_serial]	The equipment serial number column for shopping cart table
[pickup_code]	The fault code column for shopping cart table
[sub_total]	The orders sub total
[equip_subtotal]	The orders estimate total rental rate
[coupon]	The orders discount amount
[tax_subtot]	The subtotal to be taxed
[sales_tax]	The total tax amount on the order
[del_fee_desc]	The delivery fee description
[del_fee]	The delivery fee amount
[signup_fee_desc]	The MW/MFS signup fee description
[signup_fee]	The MW/MFS signup fee amount
[cc_fee_desc]	The credit card fee description
[cc_fee]	The credit card fee amount
[shipping_price]	The shipping price amount
[total]	The orders total amount

Submit Invoice

Template: submit_invoice.html
Additional Tags: Customer, Delivery Date

Tag	Description
[account]	The customer account number on the invoice
[invoice_no]	The invoice number
[invoice_date]	The transaction date on the invoice
[sub_total]	The invoice subtotal
[sales_tax]	The total tax on the invoice
[cc_fee_desc]	The credit card fee description
[cc_fee]	The credit card fee amount
[total]	The invoice total amount
[prod_desc]	The product code column for shopping cart table
[prod_qty]	The product quantity column for shopping cart table
[prod_price]	The product price column for shopping cart table
[prod_total]	The product total column for shopping cart table
[credit_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide the html element for paid by credit card message.
[ach_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide the html element for paid by ACH message.
[payment_amount]	The amount paid for the invoice

Convert Prospect

Template: prospect_converted.html
Additional Tags: Prospect, Employee

Tag	Description
[start_reason_group]	The customer start reason group description for the converted customer
[start_reason_code]	The customer start reason code description for the converted customer
[contract_html_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide contract html element if no contract was submitted with the converted customer.
[contract_number]	The contract number assigned to the converted customer
[contract_type]	The contract type
[contract_type_description]	The contract type description
[contract_start_date]	The contract start date
[contract_expire_date]	The contract expiration date
[contract_duration]	The contract duration
[check_months]	Prints the html symbol Ballot Box with Check ☑ if the contract duration unit is in months. Otherwise prints the html symbol for Ballot Box ☐.
[check_weeks]	Prints the html symbol Ballot Box with Check ☑ if the contract duration unit is in weeks. Otherwise prints the html symbol for Ballot Box ☐.

Create Prospect

Create prospect template: new_prospect.html
New lead template: new_lead.html
Additional Tags: Prospect, Employee

Tag	Description
[contact_one_name_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide html element if contact name is empty.
[contact_one_phone_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide html element if phone number is empty.
[contact_one_email_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide html element if email address is empty.
[contact_one_comment_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide html element if prospect comment is empty.
[contact_one_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide html element if all one__display* tags are hidden.
[contact_two_name_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide html element if secondary contact name is empty.
[contact_two_phone_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide html element if secondary phone number is empty.
[contact_two_email_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide html element if secondary email address is empty.
[contact_two_comment_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide html element if secondary prospect comment is empty.
[contact_two_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide html element if all two__display* tags are hidden.
[contact_three_name_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide html element if tertiary contact name is empty.
[contact_three_phone_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide html element if tertiary phone number is empty.
[contact_three_email_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide html element if tertiary email address is empty.
[contact_three_comment_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide html element if tertiary prospect comment is empty.
[contact_three_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide html element if all three__display* tags are hidden.
[contact_table_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide html element if all contact_one_display, contact_two_display, and contact_three_display tags are hidden.
[source_description]	The prospect source code description
[source_description_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide html element if source code is empty.
[status_description]	The prospect status code description
[status_description_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide html element if status code is empty.
[classification_description]	The prospect classification code description
[classification_description_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide html element if classification code is empty.
[close_time_description]	The prospect close time code description
[close_time_description_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide html element if close time code is empty.
[followup_description]	The prospect follow-up code description
[followup_description_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide html element if follow-up code is empty.
[sales_funnel_description]	The prospect sales funnel code description
[sales_funnel_description_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide html element if sales funnel code is empty.
[existing_supplier_description]	The prospect existing supplier code description
[existing_supplier_description_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide html element if existing supplier code is empty.
[loss_code_description]	The prospect loss code description
[loss_code_description_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide html if element loss code is empty.
[user_defined_1_description]	The prospect user defined code description
[user_defined_1_description_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide html element if user defined code is empty.
[user_defined_2_description]	The prospect secondary user defined code description
[user_defined_2_description_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide html element if secondary user defined code is empty.
[visit_description]	The prospect visit code description
[visit_description_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide html element if visit code is empty.
[desc_table_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide html element if all code * _display tags are hidden.
[sales_rep]	The sales rep’s name assigned to the prospect
[target_description]	The prospect target code description
[target_description_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide html element if target code is empty.
[potential_units]	The prospect’s potential unit amount
[potential_units_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide html element if potential units are zero.
[opportunity_amount]	The prospect’s opportunity amount
[opportunity_amount_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide html element if opportunity amount is zero.
[close_date]	The prospect’s close date
[close_date_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide html element if closed date is empty.
[target_table_display]	Adds the html style tag style="display:none;mso-hide:all;". Used to hide html element if all the following tags were hidden: target_description_display, potential_units_display, opportunity_amount_display, close_date_display

Go Paperless

Create prospect template: email_statements.html
Additional Tags: Customer

New Delivery Location

Create prospect template: create_stop.html
Additional Tags: Customer, Delivery Location