"Mango Mobile Has Stopped" Message on Handheld

Receiving the message “Mango Mobile Has Stopped” on the handheld.

Symptoms

Unable to upload or download due to Mango Mobile App stopping.

Cause

Bad data on the handheld.

Resolution

If you click on the WiFi icon on the Truck Load/Unload Screen, this should upload the route.

If it is suspected that something in the history data or the is causing it to crash, clearing the handheld data through the App Settings may correct the issue. Doing this will delete all invoices and transactions on the handheld and cannot be recovered.

If this does not work, you will need to work with the ARS Support team to retrieve the files off of your handheld. This will be done using the MANGO MOBILE UTILITIES.

You can also try clearing the data on the handheld if you do not currently have a route on it.

Go to Settings->Apps->Mango Mobile->Storage->Clear Data.