When using the export tool within the reporting windows of RMA you may run into the following error:
This was due to a file corruption that was done in the earlier builds of 8.2 RMA. This will display whenever the customer uses the ".XLSX" file format. If they use any other format, the error should not persist.
We highly recommend that the user updates their system to RMA 8.2 R1 6500 or newer for the fix.
If the customer is unable to update, they can either use a different format or a manual file update can be done using the following process.
ProcessConnect to the server that RMA is installed on.
Unzip the following file into the RMA root folder. (The root folder is typically found under C:\RMA)
Once the file is placed in the root folder, you will receive a File Explorer prompt asking if you would like to replace the current file with this one.
Select Yes to replace the current file.
Once done, log into the system and export any report (or the customer's issue report) using the .XLSX format to confirm the same error does not occur and you are able to export successfully.
This change will affect all users in the system and does not need to be added to each users workstation.
A backup does not need to be created and no users will need to be out of the system during this process.
A rebuild is also not needed for this process.