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“Customer Information Manager is Not Enabled” Error V8

Overview

When attempting to vault/process cards, the customer receives an error message that states:  "Customer Information Manager is Not Enabled"

Symptoms

Error message reading “Customer Information Manager is Not Enabled” in your Authorize.net account.

Resolution

To sign up for CIM log into your Merchant Interface for the merchant you need to activate the CIM on, if this is happening for all customers you will need to do this for the ALL Merchant Accounts.

 

Once logged in,

 

  1. Under the "Tools" section on the left hand side, select "Customer Information Manager"
  2. At the bottom of the page select "Signup for Customer Information Manager (CIM) Now"
  3. At the bottom of the page check the box that says "I have read and understand the Terms of Service"
  4. Click the "I agree" button
  5. Click on "Continue to the CIM menu"

 

You should now see the Customer Information Manager screen where you can manage profiles, once you see this screen, you are finished and can continue on using RMA to store customer profiles.