Creating Internal Tickets
Various scenarios for ticket creation internally for Prism
Not hosted, client using their own server:
New customer (AM)
1. Local virtual is always first step - create ticket for IT
"Please spin up a local virtual
-Server specs from sales, Applications (SQ, AM version, Dispatch/mapping), SQ/MM/AM licenses, Full or Express SQL"
2. Gather data from client - customers, address, items, schedules
3. Insert data locally, verify connection is established to the live server with notes on the customer notepad- create ticket for IT
"Please backup local data and restore into clients live virtual, install applications just as we have locally"
New customer (QB)
1. Local virtual is always first step - create ticket for IT
"Please spin up a local virtual
-Server specs from sales, Applications (SQ, AM version, Dispatch/mapping), SQ/MM/AM licenses, Full or Express SQL"
2. Gather data from client - customers, address, items, schedules
3. Insert data locally, verify connection is established to the live server with notes on the customer notepad- create ticket for IT
"Please backup local data and restore into clients live virtual, install applications just as we have locally"
New project (Upgrade AM old to AM new)
1. Local virtual is always first step
"Please spin up a local virtual
-Server specs from sales, Applications (SQ, AM version, Dispatch/mapping), SQ/MM/AM licenses, Full or Express SQL"