Can't Complete a Delivery Order V8

Ever have an open Delivery Order, and you go to close it manually and it wont let you? The Edit or Complete buttons may also be disabled. Generally Delivery Orders are completed automatically, but there may be times in which you need to complete them manually.

Edit or Complete buttons are grayed out or disabled.

There are a few specific scenarios in which the Edit or Complete buttons would be disabled, preventing you from closing the delivery order manually:

1. Order was sent over to a handheld via RMLive but not accepted/serviced yet by the driver it was sent to.
2. If an order is selected with a “Weight Required” Delivery Order Reason, and the weight has not been entered.
3. If an unposted invoice exists in Invoices & Adjustments. you can’t edit the Order (just the invoice), until that invoice is posted/deleted/ticket number removed from the Invoice.

Each "Cause" noted above, will be further explained below:

1. If an order was sent to a handheld via RMLive, you won't be able to manually mark it as Complete, as it would conflict with the order the driver received. Drivers should always accept or deny the RMLive orders that are sent down. In this scenario, you would need to wait until the driver has completed their route and uploaded all their invoices before attempting to manually complete the order.
   1. **Contact ARS/RMA SUPPORT **
      Check the RMRDGRTMESSAGES table in the Tech Support Window. There should be an entry for it in there, based on that Ticket Number. If it has a "SENTDT" but no "RECEIVEDDT" stamp, then it was never accepted by the handheld. This also means there is likely a .AAA extension on the "FILENAME" field. Any extension on the filename field other than: .ORD, .FFF, .XXX or .XX2 file, is not able to be edited. Try manually changing the extension that is noted on the filename field to .XXX to re-allow it to be edited.
2. Check your Delivery Order Reasons (Under the Lists menu in Route Manager) to see if any of your reasons are checked with the "Require Weight Entry in RMLive" option. If so, the driver must input the weight value on his handheld when receiving the order before it can be completed.
3. This is the most common cause of not being able to manually complete a Delivery Order. A driver or another employee has already created an invoice that is linked to this order, but it has not been posted. Posting this invoice will then close the order as well. You can check for an unposted invoice by going to Transactions and then Invoices & Adjustments screen in Route Manager and then reviewing the invoices, look in the Ticket No. field for the matching Ticket Number from the Delivery Order.

If there are too many invoices in Invoices & Adjustments to look through, you can do two additional things:

1. Export the "rmrdginvtmph.dbf" table to Excel by going to File > Export > Export. Then searching the Ticket Number column for the Ticket Number in question.

2. Contacting Support, and they can search the unposted invoices list for that Ticket Number as well.

Support may need to run a command to change the extension from .ORD as the orders need to be closed

"replace Filename with STRTRAN(Filename, ".ord", ".XXX") for atc(".ord", Filename)>0"

Here’s a list of the file extensions and what each extension means:

“ORD”=“Pending, Sent to HH, Waiting on HH.”

“AAA”=“Accepted”

“FFF”=“Accepted (Future)”

“XXX”=“Rejected”

“XX2”=“Rejected ()”

“YYY”=“Pending Order, Waiting for HH to Accept or Reject”